Let AI Truly Participate in Every Prospecting Decision
KT extends AI from reply assistance into customer understanding and communication judgment. Through customer profiling, sentiment and mindset recognition, and expression guidance, teams can raise both judgment quality and expression accuracy in critical follow-up scenarios.
This upgrade is not about replying more. It is about judging better.
More Complete Customer Understanding
Identify customer background, buying intent, and attention points from conversations to build a profile with real business value.
More Accurate State Recognition
Use sentiment and mindset signals together to infer the customer’s current interaction state and decision stage.
Expression Guidance Closer to Context
Provide reply styles and expression suggestions that better match the customer type and communication stage.
From Knowing the Person, to Knowing the Mind, to Knowing the Words
Many teams do not lack reply capability. What they lack is accurate understanding of the customer’s current state and an expression style that fits the moment. KT uses three capabilities to close that judgment gap.
Know the Person
Understand the Customer
Know who the customer is and what they need
Know the Mind
Recognize the State
Understand the customer's current state and intent
Know the Words
Say It Right
Say the right thing in the right way
Before Follow-Up, Let AI Help You Understand This Customer
Continuously generate an updatable customer profile from communication history, interaction frequency, and key signals, so sales reps can understand the customer before deciding the next move.
- Understand customers faster before follow-up
- Profiles continuously update, getting more accurate over time
- Support direct questions for more informed judgment
AI:
What is this customer currently most concerned about?
Where is this customer stuck?
What's the best approach to move forward?
See the Customer's Current Emotion and Mindset First, Then Decide How to Proceed
AI analyzes chat content, tone words, and reply rhythm to identify whether the customer is currently angry, happy, impatient, cold, enthusiastic, hesitant, or being sarcastic. Help sales reps see the customer's current state earlier, reducing misreading and misjudgment.
- Faster identification of current customer emotion and mindset
- See state changes, reduce communication misjudgment
- Provide more reliable basis for follow-up and expression
When the system detects significant changes, sales reps don't have to rely on gut feelings to judge customer state — instead, they can clearly know: should the customer continue to be pushed, or should we switch to a different communication approach.
Not Just Telling You What to Say, But How to Say It
Based on customer profile and current emotional state, AI recommends the most suitable expression style for the current scenario. Making replies not just correct, but more fitting to the customer and the rhythm.
- Recommend more suitable expression based on customer state
- Reply content more fitting to current communication context
- Can be used directly after generation, or further adjusted
Whether more business-like, more approachable, more casual, or more formal, the reply approach will revolve around the current customer and current node — rather than mechanically applying fixed scripts.
More AI Capabilities
Stronger Model Capabilities
Continuously integrating stronger model capabilities, improving understanding, judgment, and generation with each upgrade bringing smarter experiences.
AI Persona Shaping
Combining roles, tasks, products, and business materials to make AI closer to your real business context — the more you use it, the more it understands you.
AI Suggested Replies
Based on current chat context and customer state, generate more suitable reply suggestions for ice-breaking, follow-ups, and advancement.
AI Note Generation
Automatically extract key information from chat history, generate clear, reusable customer notes with one click — no more manual organization.
AI-Command Sales Prospecting
Use commands around openers, follow-ups, payment nudges, and objection handling to quickly generate usable prospecting copy.
Move AI from Assisted Generation to Assisted Judgment and Experience Replication
For Sales Reps
Understand customers faster, identify states more clearly, and organize expression more naturally.
For Managers
Key judgments have more basis, review and mentoring are more efficient.
For the Team
Gradually retain effective experience into more replicable system capabilities.
Start Your Free Trial — Experience AI Feature Upgrades
3-day free trial. Experience directly how AI helps you understand customers, identify states, and generate more suitable replies.
